Refund Policy for Escape Comfort Outdoors LLC
Escape Comfort Outdoors is committed to providing excellent products and services to our customers. We understand that there may be instances where a customer may need to request a refund. In such cases, we have a refund policy in place to ensure a fair and transparent process for all parties involved.
1. Eligibility for Refunds: Refunds will be considered on a case-by-case basis for the following reasons:
- Product or service not as described
- Product or service not delivered as promised
- Technical issues with the product or service that cannot be resolved
2. Timeframe for Requesting a Refund: Customers must request a refund within 30 days of the purchase date. Any requests made after this timeframe may not be considered.
3. Refund Process: To request a refund, please contact our customer support team at info@escapecomfortod.com with the following information:
- Order number
- Reason for requesting a refund
- Any relevant documentation or evidence supporting your claim
Our customer support team will review your request and respond within 5 business days. If your refund request is approved, a refund will be issued to the original payment method within 10 business days.
4. Non-Refundable Purchases: Please note that some purchases may not be eligible for a refund, including:
- Customized or personalized products or services
- Digital products or services that have been downloaded or used
- Products or services purchased as part of a bundle or package
- Event Registrations for past events
5. Final Sale Items: All items marked as “Final Sale” are not eligible for refunds, exchanges, or returns.
6. Changes to the Refund Policy: Escape Comfort Outdoors LLC reserves the right to modify or update this refund policy at any time without prior notice.
Last updated: 3/15/24